Privacy Policy

1. Age Restriction

The Services are intended only for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

2. What Personal Information We Collect

We collect personal information depending on how you interact with us.
Information You Provide Directly：

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment confirmation details
• Account login information
• Order history
• Customer support communications
  Payment information is processed securely by third-party payment providers and is not stored by us.

Automatically Collected Information
We automatically collect certain information using cookies, pixels, and similar technologies, including:

• IP address
• Device information
• Browser type
• Pages viewed
• Shopping behavior
• Referral URLs
• Interaction with emails or ads

3. How Do We Use Your Personal Information?

We use the information we collect from you for specific operations, such as fulfilling any orders placed through the Site (including processing payment information, arranging shipping, providing order confirmations or invoices, and after-sales support).
Where legally permitted and as disclosed when collected, we may use your information for the following purposes:

• To personalize your shopping experience
• To provide customer service and after-sales support
• To manage transactions (including payment and delivery) and deliver services you request
• To complete contests, surveys, promotions, events, or other website activities
• To contact you when necessary — for example, regarding your order or product inquiries — or to send you updates, news, and information
  Legal Basis for Processing Personal Information

4. Why Do We Collect Your Information?

• To perform a contract or take steps at your request before entering into a contract. This applies to initial inquiries and information such as account, contact, transaction, and profile details.
• For our legitimate interests, such as sending marketing messages about similar products, improving and managing our services (including usage tracking), and detecting/preventing fraud or abuse. This applies to contact details, usage data, surveys, and feedback.
• With your explicit consent, such as when you tick a checkbox to allow use of your contact details for specific marketing purposes. You can withdraw your consent at any time by following instructions on our services or by emailing us.

5. Who Do We Share Your Personal Information With?

We may share your personal information with:

• Third parties who help us deliver services — including shipping, hosting, payments, customer support, email delivery, ecommerce, analytics, review management, surveys, live chat, and more.
• Regulatory authorities, police, or other legal and official entities, in order to address fraud, abuse, or comply with legal obligations or protect our rights or those of others.

6. What Are Your Rights?

You have the right to access the personal information we hold about you and request that it be corrected, updated, or deleted.
If you wish to exercise this right, please contact us via the “Contact Us” page on our website.
You are responsible for keeping your username and password secure on itsdoll. We recommend using a strong, unique password and updating it regularly. Do not use the same login credentials (email and password) across multiple websites.

7. Children’s Data

We do not knowingly collect personal information from individuals under 18.
If you believe a minor has provided us with personal information, contact us for deletion.

8. Security

We implement reasonable security measures to protect personal information. However, no method of transmission over the Internet is completely secure.

9. Cookies

A web cookie, a commonly used data collection technology, is simply a piece of text which can be placed on the browser of your personal computer or mobile device and subsequently read as you visit a web site. We use cookies and similar technologies on our web sites to improve performance and make your experience better. No personally identifiable information is linked to enabling use of cookies, and the cookie is terminated upon closing the browser until the user returns to the site.

The cookies we use or allow are an accepted part of ecommerce and important to your use of our web sites. Performance cookies allow us to understand our audiences as a whole and improve how our sites meet your needs and expectations. Many of the functional cookies are basic to how our sites and services work. The cookies we use for registration allow us to conduct our business online. Our sites and services, or parts of them, may not work properly without these cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.